Refund policy
Welcome to Coredrape Supplies. We want every customer to feel confident when purchasing men's apparel through our website. Because clothing is personal and fit, appearance, and condition matter, we have established this Return and Refund Policy to provide a clear and practical process for handling eligible returns, exchanges, refunds, damaged merchandise, and order-related concerns.
This Return and Refund Policy applies to purchases made through:
Website: https://www.coredrapesupplies.top/
Operated by: RG PAINTING GROUP LLC
Business Address: 13823 DOWNING ST, DOVER, FL 33527, USA
Return Address: 13823 DOWNING ST, DOVER, FL 33527, USA
Email: [email protected]
By placing an order with Coredrape Supplies, you acknowledge and agree to the terms described below, subject to any rights and remedies that cannot lawfully be waived under applicable law.
1. General Return Eligibility
We accept eligible returns of men's apparel when the merchandise is returned within 30 calendar days after delivery.
To qualify for a standard return, the merchandise should:
- Be unworn, unused, and unwashed;
- Be in its original condition;
- Have all original tags, labels, and accessories attached where applicable;
- Not contain stains, odors, makeup marks, pet hair, detergent residue, or other signs of use;
- Not have been altered, tailored, repaired, or otherwise modified by the customer;
- Be securely packaged so that it is not damaged during return transportation.
For hygiene, safety, quality-control, and resale reasons, merchandise that has been worn, washed, altered, or materially damaged after delivery may not qualify for a standard return unless the issue is attributable to a manufacturing defect or an incorrect shipment.
2. Clothing Fit and Sizing
Customers are encouraged to carefully review the applicable size information before completing a purchase.
A difference between the customer's preferred fit and the dimensions of a garment does not automatically constitute a product defect. Clothing may have different cuts, silhouettes, materials, stretch characteristics, and intended fits.
If an item does not fit as expected but otherwise complies with the applicable product description, the customer may request a return under the standard return requirements above.
Customers are responsible for selecting the appropriate size based on the information made available on the product page.
3. Incorrect, Damaged, or Defective Merchandise
If you receive merchandise that is:
- Different from the item you ordered;
- Missing from your order;
- Damaged during transportation;
- Materially defective;
- Significantly different from its advertised description; or
- Delivered with a manufacturing defect,
please contact us as soon as reasonably possible after delivery.
For damaged or defective merchandise, please provide:
- Your order number;
- The name or description of the affected item;
- A description of the problem; and
- Clear photographs showing the merchandise, packaging, shipping label, and relevant damage or defect.
Photographs allow us to evaluate the issue efficiently and determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, replacement component where appropriate, store credit, partial refund, or full refund.
4. Wrong Item or Wrong Size Sent by Us
If Coredrape Supplies sends you an item that does not correspond to your order, please contact us before returning the merchandise.
After confirming the error, we may provide instructions for returning the incorrect item and may provide an appropriate replacement or refund.
If the incorrect shipment resulted from an error on our part, we will make reasonable efforts to resolve the matter without unnecessarily burdening the customer.
5. Non-Returnable Circumstances
A return may be refused where merchandise:
- Was clearly used or worn beyond reasonable inspection;
- Was washed;
- Has been altered or tailored;
- Has been damaged by the customer;
- Is returned without required identifying information;
- Is returned after the applicable return period without an approved exception;
- Contains substantial stains, odors, or other signs of use;
- Cannot reasonably be resold because of customer-caused damage; or
- Was otherwise rendered unsuitable for resale through customer handling.
This section does not limit rights that cannot legally be excluded under applicable law.
6. How to Request a Return
Before sending merchandise back, contact:
Email: [email protected].
Your return request should include:
- Full name;
- Order number;
- Date of purchase;
- Item being returned;
- Reason for the return; and
- Photographs, when the return concerns damage, a defect, or an incorrect shipment.
Do not automatically send merchandise to the return address before receiving return instructions when instructions are required. This helps us identify the package and process your request correctly.
7. Return Shipping Costs
For a voluntary return based on reasons such as a change of mind, ordering the wrong size, or deciding that the merchandise is not suitable, the customer may be responsible for the cost of return shipping unless otherwise stated by Coredrape Supplies.
When a return is necessary because we shipped the wrong item or because merchandise is confirmed to have arrived damaged or materially defective, we will determine an appropriate resolution consistent with the circumstances and applicable law.
8. Refund Processing
Once an approved return has been received and inspected, we will evaluate its condition.
If the return is approved, the refund will generally be issued to the original payment method.
Refund processing times may vary depending on:
- The time required to receive the returned merchandise;
- Our inspection and approval process;
- Payment-provider processing times;
- Banking procedures; and
- Weekends or holidays.
A refund issued by us may therefore take additional time to appear in the customer's account.
9. Shipping Charges and Refunds
Where an order qualified for free shipping, no shipping charge may have been collected for that shipment.
For orders under $10.00, a $5.99 shipping charge applies.
Unless otherwise required by applicable law or expressly approved by Coredrape Supplies, shipping charges associated with an order may not be refundable for a voluntary return.
Where an order was shipped incorrectly or the merchandise is confirmed to have arrived damaged or materially defective, we will review the applicable shipping charges as part of the resolution.
10. Partial Refunds
In appropriate circumstances, Coredrape Supplies may offer a partial refund instead of requiring a return.
A partial refund may be considered for situations such as:
- A minor cosmetic imperfection;
- A non-material discrepancy;
- A packaging issue that does not affect usability; or
- Another circumstance where keeping the merchandise is mutually preferable.
A partial refund is discretionary unless otherwise required by applicable law.
11. Exchanges
If you would like a different size, color, or eligible alternative item, contact us at [email protected].
An exchange may depend on inventory availability. If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund or store credit.
12. Refused or Unclaimed Deliveries
If a customer refuses delivery or fails to retrieve a package without contacting us, the shipment may be returned to the sender.
Any refund in such circumstances may be adjusted for non-refundable shipping or other costs to the extent permitted by applicable law.
13. Return Address
Approved returns should be sent to:
RG PAINTING GROUP LLC
13823 DOWNING ST
DOVER, FL 33527
USA
Customers should retain proof of return shipment until the return has been processed.
14. Policy Changes
We may update this Return and Refund Policy from time to time to reflect changes in our business practices, products, payment procedures, shipping arrangements, or applicable law.
The version in effect at the time of the applicable transaction will generally govern that transaction, subject to applicable legal requirements.
15. Contact Us
Questions concerning returns, refunds, exchanges, defective merchandise, or order problems should be directed to:
RG PAINTING GROUP LLC
Email: [email protected]
Attn: MATTHEW KEITH FIELDS
Address: 13823 DOWNING ST, DOVER, FL 33527, USA
We encourage customers to contact us promptly whenever an order does not arrive as expected so that we can investigate and work toward an appropriate solution.